Terms of Service

Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering any Goods or Services listed on https://www.groovegrocer.com/ (“Website”). By visiting our Website, by ordering any Goods or Services from this Website, by phone, or by website you agree that you have read and understand these Terms and Conditions and that you accept and agree to be bound by them.


We reserve the right to modify or update our Terms and Conditions at any time without prior notice. It is your responsibility to check for any changes in our Terms and Conditions.


A breach or violation by you of any of our Terms and Conditions will result in the immediate termination of provision of services to you without further reference to you.


1. Introduction


Gagasan LML Sdn Bhd is a limited liability company incorporated and existing under the laws of Malaysia, with its business address (NO 1, Jalan Datuk Sulaiman 7, TTDI, 60000, KL ) (“the Company”), the owner and operator of https://www.groovegrocer.com/ (“groovegrocer”).


The Company is engaged in the business of building, operating and managing an online marketplace with its trade name “Groovegrocer” that provides personal shoppers to purchase your ordered Goods from the Participating Retailers and provide delivery service to your doorstep on www.groovegrocer.com/, an Internet domain property registered under the Company’s name.


Groovegrocer provides a Platform to enable the registered Customer to place, accept, conclude, manage and fulfil orders for the sale and purchase of Goods Services online via this Website. THE PARTIES HEREBY AGREE AS FOLLOWS:


2. Definitions


2.1 “Agreement” refers to this Terms and Conditions, the Privacy Policy, any order form, and the payment instructions provided;


2.2 “Website” refers to the website based of Groovegrocer; www.groovegrocer.com


2.3 “add to cart” refers to completion of the cart checkout process on our Website that results in an Order confirmation;


2.4 “Customer” refers to any person, firm, company or body registered with Groovegrocer to place an Order on the Website 


2.5 “Delivery” refers to goods and any form of delivery service, which are provided by the Company;


2.6 “Goods” refers to the consumer products which are on retail sale by the Participating Retailer, including but not limited to groceries and daily needs for consumer use and / or consumption and which are made available through its Premises. Notwithstanding the above, Groovegrocer shall have absolute discretion not to include any such identified Goods on the Platform at its sole and absolute discretion;


2.7 “Independent Contractor” refers to any third party individual rider or rider company engaged by the Company to provide delivery service;


2.8 “Opening Hours” refers to any time and day during which a Premise of the Participating Retailer is open to the general public;


2.9 “Order” refers to confirmed shopping cart submitted by you upon checkout from the Website or ;


2.10 “Participating Retailer” refers to a third party, which is cooperating with Groovegrocer to supply the Goods and Services (if any);


2.11 “Platform” refers to an online market place known as www.groovegrocer.com/, an internet domain property registered under the Company’s name, for the Customer to purchase groceries from different Participating Retailer via the Website or ;


2.12 “Privacy Policy” refers to the agreement as displayed on this site, governing how we collect and store data;


2.13 “Premise” or “Premises” refers to the outlet or store where the Participating Retailer keeps and sells the consumer products to the public;


2.14 “Service” or “Services” refers to services which we may supply and you may request from our Website or including such services provided by third party service providers such as payment gateway services;


2.15 “Service Fee” refers to the delivery charges and shopper fees that you will be charged upon placing an Order with Groovegrocer;


2.16 “Total Bill” refers to the total price for Delivery, Goods or Services ordered, including any other charges or taxes including but not limited to Sale and Services Tax (“SST”), government duties and other levies imposed at any time by the government that shall be charged to you upon completion of your Delivery;


2.17 “We”, “Us”, “Our”, “Groovegrocer”, “the Company”, all reference to the Company;


2.18 “Website” refers to the online market place owned and operated by the Company and known as “Groovegrocer”, an e-commerce Platform having its domain at www.groovegrocer.com/ or any subdomain thereof on which we offer our Goods and Services;


2.19 “You”, “Your”, “Yours” refer to you, the individual or representative of corporate body accessing this Website or  to order Goods and Services from the Website or  or any other way to order from Groovegrocer.


3. Account




3.1 When placing an Order from Groovegrocer, you are required to provide a valid e-mail address and shipping details 



User information


3.3 When using our Website  , you agree to provide us with the correct required information and warrant that:


a) the provided information is correct and complete and shall inform us immediately of any changes of the provided information;


b) the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment;


c) You are eighteen (18) years old and above; and


d) the Goods  Services is for your own consumption/use and strictly prohibited for resale.


Suspension / Termination of Account


3.4 Groovegrocer has absolute discretion and rights to refuse registration of any account and to terminate the registration of any account for any reason whatsoever.


3.5 We consider the following actions as wrongful use of Groovegrocer account, including but not limited to:


i. Usage of for any illegal activities in accordance to the laws of Malaysia; 

ii. Usage of account for commercial or non-domestic purposes; 

iii. Usage of multiple personal details  for purchases related to Groovegrocer promotions; 

iv. Providing of account on behalf of another person or entity without their authorization.


3.6 In the event that: (i) our systems detect multiple accounts being linked to your phone number; (ii) wrongful use of Groovegrocer accounts as detailed in Clause 3.5; (iii) payment methods that we deem suspicious; (iv) multiple instances of payment failure; or (v) any of the information given is incomplete, invalid, false or wrongful, we reserve the right to:


i. Cancel any of your current or future Order;

ii. Immediately terminate your access to our Services without further reference to you;

iii. Immediately cease all further communication with you.



Non Liability


3.7 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your Order and payment secure, but in the absence of negligence on our part we shall not held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or place an Order from the Website 


3.8 We shall not be held liable to you for any losses (monetary or otherwise), liabilities, costs, damages, charges or expenses arising out of the actions or consequences stated in Clause 3.6.


4. Order


Acceptance and Formation of Contract


4.1 There will be no contract of any kind between you and Groovegrocer unless and until we actually dispatch the Goods to you. Your Order is an offer to buy from us. Nothing said or done by us will be considered any acceptance of that offer until your Order has been dispatched to you. Only once the goods are dispatched, a contract will be made between Groovegrocer and you, and you will be charged accordingly for the Goods and Services provided. For avoidance of doubt, by placing an Order with Groovegrocer, you hereby agree and acknowledged that you are entering a contract with Groovegrocer only and to liaise with Groovegrocer directly on the Order, delivery service  refund.


4.2 We reserve the right to cancel your Order  deny you access to our services should any of these required information be found to be incomplete  invalid  for any reason at any time. This is done at our sole discretion and reasons need not be assigned. You fully agree and understand that your remedy as a Customer in the event of any cancellation is the refund of the amount paid by you in respect of such cancelled transaction. Groovegrocer shall not be responsible for additional compensation and you shall have no right to insist on the completion of your Order  delivery of the Order.

Goods for Own Use

4.3 The Goods delivered are for your own use and not for resale. You warrant that you are not acting as an agent for a third party. Unless there is an official agreement between you and Groovegrocer, our Services as displayed on our Website and the  should be used for non-commercial and domestic use only. We reserve the right to refuse  cancel Order from businesses or that we consider are for commercial or other non-domestic purposes.



Age-restricted item


4.4 You must be at least twenty-one (21) years old when placing an Order for the items.

and we reserve our rights to request you to present valid identity card for verification purpose upon placing and Order  Delivery of the aforesaid items. We shall at our sole discretion decide not to hand over the items to you if you fail to provide your identity card upon our request. You will still be charged for the items despite them not being delivered to you.


4.5 The availability of items as presented in our Website depends on the stock in the Premises of the Participating Retailer and we shall not guarantee that all the items you ordered will be available.


4.6 We reserve the right to set limits for quantity of items that you may order (this can refer to (i) the total amount of items in your order;  (ii) quantity available for purchase for each individual item published in our Website or ). If the quantities of your Order exceed either of these limits, we reserve the right to amend or cancel your Order. We will endeavour to inform you in advance in the event we are unable to deliver your Order due to these limits.


4.7 We will deliver strictly based on the item’s quantities indicated in your checked-out cart. Any variation of the quantities mentioned via any other form of communication (including but not limited to message to shopper  driver notes or live chat) will be disregarded.


4.8 Packaging charges will be added to your Total Bill. The cost of packaging depends on the choice of biodegradable plastic or reusable bag selected during the Checkout process. If you do not select a packaging option, a default packaging option (which varies from store to store) and its costs will be lied to your order.


5. Prices and Payment


Guide Price


5.1 All prices set by Groovegrocer or Participating Retailer listed on the Website are guide prices only and are only proximate. We reserve the right to change these prices at any time. Prices are inclusive of the relevant taxes imposed by the Malaysian government (if licable), delivery charges and our Service Fees. We also reserve the right to alter the Goods or Services available for sale on the Website, terminate any Participating Retailers, discontinue any Goods or Services at any time.



Total Bill


5.2 The Total Bill for Delivery, Goods or Services ordered, including service charges and other taxes and shopper charges, will be displayed on the Website when you complete your Order at your check out cart. We shall not supply the Goods to you until we have accepted your Order. Acceptance of your Order by Groovegrocer shall take place when you received our confirmation of order stating that we are accepting your Order.


Mode of Payment


5.3 Full payment must be made for all Goods dispatched and Services provided. Payment can be made by: (i) online payment or (ii) Maybank QRPay


Price Difference


5.4 Your Total Bill may be varied from the guide price initially displayed on the Website when you placed your Order. This difference of price can be due to one or more of the following reasons:


i. Weighed products – We cannot guarantee that you will get the exact weight as displayed on the Website/ when you ordered for your items. You will be paying for the item based on the weight determined upon completion of your order’s shopping and dispatching.

ii. Replacements – When the original item you ordered is unavailable at the Premises, we may instead deliver you a replacement item that you can choose to accept or decline. If you accept the replacement item, you will be charged on its full price instead of the price of your original item.

iii. Changing in-store prices – The prices at the Participating Retailer’s Premise may vary on a daily basis and the final price charged to you is subject to our discretion. Unless otherwise communicated, the price of the item you will be paying will be the price as stated on the Website/  on the day you ordered. This price is stated in your Order confirmation email. Should price changes be required, we will endeavour to communicate this with you before the completion of your Order.

iv. Technical errors – Should pricing discrepancies due to technical errors occur, we reserve the right to amend your Order your Total Bill. We will endeavour to communicate with you regarding such price changes before the completion of your Order.


5.5 If you are dissatisfied with the pricing differences of your items that resulted from the reasons stated in 5.4, you are entitled to reject the items upon delivery. You will not be charged for any item that you did not accept.


Payment by Online Transection 


5.6 If you choose online payment, you must provide your payment details before your Order is delivered. To ensure that shopping online is secure, details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the Internet. Your credit card issuer may also conduct security checks to confirm it is you placing the Order.


5.7 You agree that for online wire on your Groovegrocer profile, we will authorize a small sum for verification purposes by you providing the payment details as shown in the website 


Payment by e-wallet (QRPay Maybank)

5.8 If you choose to pay by e-wallet, your e-wallet credits will be deducted at Checkout. Upon delivery, (i) if your Total Bill amount is higher than the amount charged during Checkout, we will request for the additional amount in the form of cash on delivery; and (ii) if your final Total Bill amount is lower than the amount paid during Checkout, the balance will be refunded automatically to your account within the seven days of delivery; and (iii) If your Total Bill amount is the same as the amount during Checkout, no additional charges or refunds will be processed.


5.13 All e-wallet refunds due to amount differences between Final Bill and Checkout amount (as detailed in 5.12) as well as order cancellations and failed deliveries will be completed within 24 hours of delivery completion. We will endeavour to get in touch with you with alternative refund options in the unlikely event that these refunds fail to occur. You may also contact us at support@groovegrocer.com.

Electronic Receipt


5.14 We do not provide physical receipts for your Order. A digital order confirmation and payment receipt (after payment made) will be emailed to you upon completion of your Order. If you require an official tax invoice, you may reach out to our customer service department.


Promotion or discount


5.15 All discounts and promotions ly to the net total amount (adjusted for Out of Stock Items) but not the gross total. For example: If there is a promotion running for 10% OFF with a minimum purchase price of RM150, Out of stock Items are RM20 then your net total amount would be RM130. Therefore, the promotion of 10% OFF will ly to RM130 and not RM150.


5.16 By using our services, you agree to be bound by all our promotion terms and conditions that may be published on our Website,  and any other social media platforms  various websites and landing pages.


5.17 Offers, promotions and incentives are subject to our absolute discretion and may be modified and / or withdrawn at any time and without notice.


5.18 The vouchers promo code given are only licable for current delivery. The vouchers promo code will not be licable if you choose to cancel it for current delivery. We reserve the right to withdraw or cancel any promo code for any reason at any time. We will not be held liable for any loss arising from the refusal, withdrawal, cancellation or inability to use our promo code.


5.19 In the event we have a reasonable belief that there exists an abuse of vouchers  promo codes or in suspected instances of fraud, Groovegrocer may cause the shopper (or Customer) to be blocked immediately and reserves the right to refuse future service. Additionally, should there exist an abuse of vouchers or discount codes, we reserve the right to seek compensation from any and all violators.


6. Delivery


Delivery Area


6.1 Delivery periods quoted at the time of ordering are roximate only and may vary. Goods will be sent only to the address provided by you in the ‘Delivery Address’ section before completion of your payment in the checkout cart. Addresses added in either Shopper or Driver Notes or live chat will be considered as invalid and will not be eligible for any deliveries. Customers are not allowed to change delivery address after the Order is confirmed. Please note that delivery address inaccuracies  discrepancies may result in order cancellation. Groovegrocer delivery service is available in selected areas with specific stores available in the area. You are advised to check the Website   on the designated delivery area prior to your placement of any Order. We shall reserve our rights to inform you earlier and to cancel your Order if we are unable to deliver to your location.


Delivery Time


6.2 The delivery periods selectable are 1-hour or 2-hour timeframes(to be discuss). There is a limited slots available in each delivery period. We shall not guarantee that you will be able to choose the delivery period you desire. Such inaccessibility of delivery periods will be indicated by the Website or the . The Delivery period shall be agreed upon your placement of Order. The Delivery time is based on the Opening Hours of the Premises by the Participating Retailers.


6.3 Groovegrocer may employ Independent Contractor to ensure delivery of Goods and Services in the timeframe selected in the Website. We will take great care to ensure that delivery is done in the timeframe selected in the Website. Delivery may not be available during rain or severe weather condition. Neither Groovegrocer, the Independent Contractor nor the Participating Retailer shall be held liable for any losses, liabilities, costs, damages charges or expenses arising out of any delay, postponed or cancelled delivery. If the Goods are not delivered within the selected timeframe (except weather condition), or for any other inquiry regarding delivery, please contact our customer service department, as indicated by the Website.


Risk of Goods


6.4 All risk in the Goods shall pass to you upon acceptance of delivery of the Goods.


Failed Delivery


6.5 Our riders will only wait for ten (10) minutes once they arrive at your selected delivery address. If you are unable to collect your Goods  refuse/delay/fail to respond to our communications regarding Goods collection within this time-frame, the Order will be classified as a ‘failed delivery’ and the rider will return to the Premises with all the items. Service fee and delivery charges are still licable and chargeable.


6.6 (i) If you fail to accept delivery of the Goods delivered to you, during the time of delivery; or (ii) if we are unable to deliver at the selected delivery period due to your failure to provide sufficient  ropriate instructions, then such Goods shall be deemed delivered to you and all risk and responsibility in relation to such Goods shall pass to you. Any storage, insurance and any other cost or expense that we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost.

In such cases, we always reserve the right to cancel your Order  have your items sent back to the store.


6.7 At the time of Delivery of Goods, you must ensure adequate arrangements, including access where necessary, are in place for the safe delivery of such Goods.


6.8 We or our rider shall not be held liable for any loss, damage, cost or expense incurred to such Goods or premises:


(i) your failure to provide adequate access or arrangements for delivery;

(ii) at your request to complete the delivery procedure due to your absence whereby leaving the Goods at your doorsteps, lobby, guardhouse or designated recipient;

(iii) your request to deliver the Goods to the Delivery Address.


6.10 Your Goods will be delivered to the delivery address you provided in the checkout cart of our Website. We always reserve the rights to deliver your Order only to the main entrance of your delivery address (such as the lobby of your apartment or condominium).


6.11 With your express consent, you may request our rider to deliver your Goods to the particular floor of your delivery address or into your kitchen or living space at your own risk.




6.12 Upon delivery of the Goods, if our rider has doubt over the age of the recipient of the Goods, he is entitled to request the recipient to produce identity card to prove his age. If the recipient is found to be below eighteen (18) years old or twenty one (21) years old (for age-restricted item) or failed to produce identity card, our rider shall not hand over the Goods to the recipient and to return the Goods to Groovegrocer.


7. Cancellation


7.1 We may cancel your Order if your product(s) is not available for any reason. You are entitled for refund at the price which you have paid during checkout cart via online payment, subject to the period of time your bank required to arrange such refund.


7.2 Once our shopper has started picking the items of your Order, for technical reasons, you cannot cancel the Order.


8. Return And Refund policy


Inspection of Goods Upon Delivery


8.1 You are advised to check, inspect and examine your items upon delivery. Our rider will assist you in this process. You are entitled to reject items that you deem unacceptable by giving reason to our rider. Groovegrocer reserve the rights to rove or disrove your request and our decision is final. The total price of all such rejected items will be deducted from your Total Bill upon roval from Groovegrocer management, net of discount.


8.2 We allow you to reject the following category of Goods within the specific time:


a) Perishable Goods and Semi Perishable Goods (example fish, vegetables, dairy products, fruits, bread, onion, potato, pies, cake etc.) – at the time of delivery;

b) Non Perishable Goods (example canned products, dry goods, toilet paper, detergent, household products etc) – at the time of delivery OR within three (3) days from the delivery date of the Goods.


8.3 If you are dissatisfied with the items delivered or are unable to receive the items you ordered, we will not proceed with a redelivery of your desired items or aid you in exchanging your items free of charge. In such cases, you may proceed with making a separate order that includes your desired items.


Rejection of Goods After Delivery


8.4 In the unlikely event that after completion of delivery, you find products that are deemed unacceptable by you, you have the right to submit an item rejection complaint, providing reasons why the product(s) are not acceptable to our customer service within three (1) day from the date of Delivery. Any request for refund made after three (1) day shall be invalid and shall not be processed by Groovegrocer. If your refund request is roved, we shall notify you on the date and time that our rider will collect the rejected items from you without any charges. The refund will only be processed after the rejected items have successfully been collected by Groovegrocer.


8.5 We reserve the rights to request from you proof of damaged, substandard or missing Goods (photograph). All proof must also be provided to us within three (3) days from the date of Delivery for refunds to be considered. Refunds will be made at our sole discretion and will only be processed upon our review and successful verification of proof collection of the item(s) from you by our rider. We will provide status update on the refund to you via email as soon as practical.


Refund of money paid on the Unaccepted Item


8.6 We shall review your claim at our sole discretion. After being roved by our management, such refund shall be made in accordance to the following payment method upon placement completion of your Order:


(i) Payment via online transection


We will notify you via email on the roval of refund and you are advised to check with your issuer bank on the status of refund (each issuer bank will have different time period to reflect the refund sum in the bank account/ statement).


(ii) Maybank QR Pay e-wallet


We will send you an email within five (5) working days from the date of of refund.


8.7 If for any other reason you are not satisfied with the service we provide, you can rate the service through the Website


8.8 All refunds for orders will be processed net of discount. For example, if you used a 10% discount voucher for your order and would like to reject an item which has an original price of RM5, your final refund amount for the item will be RM4.50.


9. Personal Data


9.1 Where we have requested information (such as your name, telephone number, address, email address and other information as required) from you for registration of account, payment of your Order and to ensure Delivery of Goods and Services, you agree to provide accurate and complete information.


9.2 You authorize us to collect, use, store or otherwise process your personal information for the purpose stated in Clause 9.1, verifying your credit or debit card, investigate complaints and suspected suspicious transaction, and improve service usage and for marketing and credit control purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to receive offers and promotions from us or selected third parties or our affiliates from time to time where we believe that the services offered by us or such third parties may be of interest to you or where this is required by law or in order to provide the Delivery of Goods or Service to you. More information can be found in our Privacy Policy.


10. Linked Sites

There may be a number of links on our Website to third party Websites which we believe may be of interest to you. We do not represent the quality of the Goods or Services provided by such third parties nor do we have any control over the content or availability of such sites. We shall not be liable for any responsibility for the content of third party Websites or the Services or Goods that they may provide to you.


11. Complaints


We take our customers’ complaints very seriously and aim at responding to your complaints as soon as possible. All complaints should be addressed to support@groovegrocer.com.


12. Limitation of Liability


Website or 


12.1 We endeavour to ensure that the information on this Website is correct and error-free at all times. Despite our best efforts, we do not warrant that the Website or  will always be error-free and that the use of Website or  will be fit for purpose, timely and that defects will be corrected, and that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website or  and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.


12.2 We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website 


12.3 We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.




12.4 By accepting these Terms and Conditions, you agree to relieve us from any liability whatsoever arising from your use of information from any third party, or your use of any third party website, or your consumption of any Goods from Participating Retailers.


12.5 We disclaim any and all liability to you for the supply of the Delivery, Goods and Services to the fullest extent permissible under licable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods or Services.


12.6 The products sold by the Participating Retailers are meant for private domestic and consumer use only. We shall not be liable for any indirect and consequential loss, damage or expense, including any direct or indirect loss such as loss of profits or income to you or third party, damage to the property, howsoever arising out of the use of the Website or  or any Goods and Services purchased from us. This limitation of liability does not ly to personal injury or death arising as a direct result of our negligence.


Force Majeure


12.7 We shall not be held liable for any failure or delay in performing Services or delivering Goods where such failure arises as a result of any act or omission, which is beyond our control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, fire, thunderstorm, lightning flood, earthquake, typhoon, strike, or other natural disaster, impossibility of the use of railways, motor transport or public or private transport, impossibility of the use of public or private telecommunications network, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties (collectively “Event of Force Majeure”).


12.8 If we have contracted to provide identical or similar orders to more than one Customer and are prevented from fully meeting our obligations to you by reason of an Event of Force Majeure, we may decide at our absolute discretion which orders we will fill and to what extent.


No Warranties

12.9 Groovegrocer excludes all implied warranties, terms and conditions to the extent that is legally permitted. We shall not be liable for any loss of money, goodwill, reputation , indirect or consequential loss arising out of your use of our Website or  and our Services.


12.10 All Goods description, services and material posted on the Website or  or from a linked site is provided to you “as is” without warranty or conditions of any kind, express or implied or otherwise howsoever arising. Groovegrocer assumes no responsibility for any error, inaccuracies or omissions whatsoever in the information on the Website/  and under no circumstances will the Company be liable for any loss or damage by your reliance on the information obtained through the Website/. It shall be your own responsibility to evaluate the accuracy, completeness and usefulness of any information and the use of the Website or  is solely at your own risk.


12.11 Goods image as seen on the Website or  may slightly differ from the actual Goods that you receive. Groovegrocer shall not be liable to you for any loss, damage, injury or expense, howsoever arising, out of or in connection with the use of the Products.


12.12 You shall indemnify Groovegrocer, its directors, officers, employees, agents and affiliates, Participating Retailers, from any and all third party claims, liability, damages  cost (including but not limited to legal fees) arising from your use of this Website or breach of this Terms and Conditions  Agreement.


13. General



13.1 All prices are in Malaysian Ringgit (MYR); licable taxes are included where indicated.



13.2 We may subcontract any part or parts of the Services or Goods that we provide to you from time to time and we may assign or change any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.


Alteration of Terms

13.3 We may alter or vary the Terms and Conditions at any time without notice to you.


Restriction to User

13.4 You are not allowed to use or launch any automated system or program in connection with our Website or  or its online ordering functionality.

13.5 You may not collect or harvest any personally identifiable information from the Website or , use communication systems provided by the Website or  for any commercial solicitation purposes, solicit for any reason whatsoever any users of the Website or  with respect to their submissions to the Website or , or publish or distribute any vouchers or codes in connection with the website, or scrape or hack the Website 


Entire Agreement

13.6 The Terms and Conditions together with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website or , these Terms and Conditions shall prevail.


13.7 If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.

Governing Law

13.8 These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of Malaysia. The parties hereto submit to the exclusive jurisdiction of the courts of Malaysia.



13.9 No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.



13.10 All dealings, correspondence and contacts between us shall be made or conducted in the English language. If the event a conflict between the English version and Malay version of the contents ear on the Website or , the English version shall prevail.


Unreasonable Behaviour

13.11 We strive to ensure that all our employees, partners, business affiliates, Independent Contractor  Participating Retailers (“Team”) are treated with dignity and respect. If we have reasonable belief that you are involved in behaviours or actions towards our Team that we deem unacceptable (including but not limited to rude, abusive or aggressive manners of communication and threats to their physical state, property or reputation), we reserve the right to immediately cancel all of your current and future orders, terminate all communication with you and prohibit you from our services.

13.12 If we receive from you continuous  multiple requests that we deem unreasonable (i.e. requests for extension of promotion periods or demands for refunds without provision of proof), we reserve the right to terminate your Groovegrocer account and deny you access to our services.


14.1. Groovegrocer or the Company shall reserve all its rights to amend or vary the terms contained herein at any time it deemed necessary without prior notice to Customer. Customer is responsible to to accept all the terms stated herein by using the Site. The amended terms and conditions shall become effective immediately https://www.groovegrocer.com/. Once the amended terms and conditions have been posted on our website, the Corporate Customer will be deemed to have notice of the same and have accepted the amended terms and conditions. All interpretations of by Groovegrocer shall be final and binding on the Hy Corporate Customer.